Question 1

How much will my job cost?

Accepted Answer

You get a firm price range on the phone before we drive out, and the final price is confirmed on site before any work starts. Typical ranges for every service are published on each service page.

Question 2

Do you charge more at night?

Accepted Answer

For late-night calls, around 11 p.m. and later, a credit card is required before the tech drives out.

Question 3

What payment do you accept?

Accepted Answer

Cash and all major credit and debit cards. Every van carries a card reader and you get an emailed receipt.

Question 4

Is the service call charged separately?

Accepted Answer

The ranges we quote include getting to you within our normal service area. Long runs into outlying townships are stated up front if they add anything.

Question 5

What are your hours?

Accepted Answer

We are open Mon–Fri 8 a.m.–midnight · Sat 9 a.m.–midnight · Sun 1–9 p.m.. Your call reaches a local locksmith in Greater Lansing, not a national call centre that farms the job out.

Question 6

How fast can you get here?

Accepted Answer

Most Greater Lansing addresses see us in 20–40 minutes across most of Greater Lansing. Outlying townships take longer and we give you an honest window, not an optimistic one.

Question 7

Which communities do you cover?

Accepted Answer

Lansing, East Lansing, Haslett, Holt, DeWitt, Grand Ledge, Mason, Williamston and Delta Township. If you're in Lansing, call.

Question 8

Can you schedule non-urgent work?

Accepted Answer

Yes. Lock repairs can be booked at a time that suits you.

Question 9

Will you damage my lock or door?

Accepted Answer

On the large majority of calls we open locks non-destructively with picks and bypass tools. If destructive entry is genuinely the only option we quote the replacement first and get your approval.

Question 10

Can you make a car key?

Accepted Answer

No, we don't do car keys, rekeying, or programming.

Question 11

Do you install new locks?

Accepted Answer

No. We focus on lockouts and repairing malfunctioning locks. New lock installations are referred out.

Question 12

What should I have ready when I call?

Accepted Answer

Your exact address or cross streets, a phone we can call back on, what is locked (house door, storefront, office, or vehicle), and whether anyone or any pet is shut inside. That is enough for us to quote a range and load the right tools.

Question 13

Is anything an emergency I should mention first?

Accepted Answer

Tell us straight away if a child or pet is locked inside, if you are alone at night, if a door will not lock after a break-in, or if a business cannot secure its premises. Those calls jump the queue.

Question 14

How do I pay when you finish?

Accepted Answer

Cash and all major credit & debit cards accepted. You are shown the final figure before work starts and emailed a receipt when it is done.

Question 15

What if I would rather write than call?

Accepted Answer

Send the same details to wallermark10@gmail.com or use the request form on the site. For anything urgent, call (517) 410-5945 — email is checked between jobs, the phone is answered during opening hours.

Question 16

Are you licensed and insured?

Accepted Answer

Yes, fully licensed and insured, and veteran-owned. We show ID on arrival and ask for yours before opening anything.

Question 17

What proof do I need to show?

Accepted Answer

For a home: ID with the address, a lease, a utility bill or a mortgage statement. For a business: proof you can authorise work on the building.

Question 18

What if my ID is locked inside?

Accepted Answer

That is common and we can usually verify another way — mail at the property, a neighbour, or a landlord, combined with your ID.

Question 19

Do you subcontract the work?

Accepted Answer

No. The person who answers the phone is the person dispatching, and the work is done by our own crew.

Locksmith questions, answered straight

Pricing & payment

Frequently asked questions

Response & availability

Frequently asked questions

The work itself

Frequently asked questions

Before you call

Frequently asked questions

Trust & verification

Frequently asked questions

Need a residential lockout right now? Call (517) 410-5945.